So there I was, and still am, tiddling about with a replacement washing machine thingy. It has been in my head and at the end of my dialling digits and a rumble in my tumbly for two weeks. The whole online deal appears clear and simple but it is anything but. The baseline is this. My washing machine crossed her arms across her barrel chest and shut down like a judgmental matron and I have known a few of them in my time. She would receive water but would not slosh, nor allow her belly to rotate, nor would she spit out the water taken in. A couple of floor floods later plus a heap of sodden towels, I gave in and hunkered back on my heels. Right! I said. Damn You! I said. And then I mellowed, not least because hunkering on my hunkers was fun once but not so much these days. I could feel my big toes shrinking. Okay, I get it, you are gone. RIP my faithful friend of years. She loosened her arms and I could feel a mellow fill the little room. I rose into action.

My washing machine is insured with full and complete and absolute promise that, if an engineer cannot be found, or one is but he decides my machine a write-off, I will receive a free replacement. When I took this insurance out, I did inform the company that, a) I live on an island, b) there is no such engineer here and c) no washing machine company will deliver to the island, never mind recycle the old one. They, the company, assured me (from Bedford or Manchester, Dubai or India) that all of that isn’t true. I find it is. I order a free replacement and am promised installation and recycling of the old one, but I am canny so I call often to find out wotwot. Twice, my order was not acknowledged even thought I had confirmation delivery emails both times. Third time I asked deeper questions and discovered astonishment. I could hear in their helpful voices they had never encountered island shenanigans before. Quite an excitement for them I thought. I was not angry, nor challenging. All voices came from the throats of genuine warm people who just wanted to help.

Today, I hope, and after some time, I believe my replacement machine is on its way, due for delivery tomorrow. Ah, I thought, I doubt that, so I called and spoke to yet another delightful and puzzled person. She clocked (finally) that island delivery will never be straight from the original courier. So, my machine will not arrive tomorrow. I laughed with her, said I know this place and did she know the name of the courier? She did. Two in fact. I had never heard of either but she said one was Glasgow, one Inverness. I laughed out loud. Days away, I said. Oh, she said, really? hell yeah lady. She gave the number of one and that’s my work tomorrow. It, my machine, will be taken to another courier in Oban (I know them all) and then eventually, come to me. T’wont be here before I leave for Africa but I have neighbours with machines. All is well in this island world and in this exhausting process of calls and holds and so on and so fourth and fifth and sixth, and even though I absolutely know I won’t get installation nor recycling, I have met some lovely warm helpful people.

And, for that I am very thankful. You can have such fun on the phone if you decide to get to know, a little, the warm human on the other end of the line just doing their job.